Customer care services in certain European languages plus Arabic will be delivered for Yahoo! by IBM from a new centre in Cairo.
Normally a report of a web services outage goes like this: web service goes down, reporter writes post, hits publish, web service comes right back up.
I am involved in a big project with an opening of a call center for a company that I work in. The situation is the following: I have to implement a call center for customer care for the company's services in order to improve the company's services.