Windows Installer Errors for Clients (Management and Monitoring Tool)

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http://serverfault.com – So I build installers for clients for Windows 32 or 64 bit systems. Some of my clients are getting the following error when attempting to run the installer on Windows 7. This installation requires the following windows component: management and monitoring tool. This tool is either missing or did not execute properly I attempted to google for this supposed tool but to no avail. The customers are adamant that no such tool exists in their programs list. Does anybody have any ideas on how to go about solving this? Thanks! (HowTos)