Wildcard 'A' record overriding CNAME record

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http://serverfault.com – I have a Wildcard * A record for self-registration of subdomains by users on our web app. All works fine. I now need to set up an alias for support.mydomain.com to point to mydomain.freshdesk.com. I created a CNAME record as per instructions however it appears my Wildcard A record is overriding the CNAME entry. Any thoughts on how to resolve this? I need the wildcard so creating an A record for each user subdomain is not possible. Thanks. (HowTos)