WHM & Cpanel Login Problems

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http://forums.cpanel.net – Greetings, since i am new here, maybe it is a very simple question but, please bear with me :) we have a rootserver from Hetzner, everything was fine, but we have a problem going on for 3 days. although we did not change any login info (whm root login, our sites and their cpanels) we are unable to login our account(s). we tried resetting the server several times. and we did not succeed. we opened a ticket to the hosting provider, they told us they did not give software support. but after that we were able to login for a limited time. then we tried to login to open a new account fr (HowTos)