Though it may seem to have taken the backseat lately, SEO is still very much important in this day and age of social media. To prove this, these are the following potential SEO trends for the coming year.
About this time last year, I laid out some trends I saw for the coming year in government take up of open source software. Looking back now, it appears those trends are not only here to stay, they are accelerating and are more important than ever.
A large volume of customer service transactions is happening through social media these days, with roughly 10% of customer service requests coming through various platforms like Facebook or Twitter, according to the hosted customer service social media toolkit provider, ConverSocial.
Indeed, managing these hundreds of thousands of tweets and posts coming through social media has earned…