Video Sound ISSUE when uploading videos to PC

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http://androidforums.com – Hello, I hope someone can help me with this, I'm getting a little frustrated. I uploaded my videos to my PC. When played in Windows Media, the video is fine, but no audio. I read a post about playing the video in QuickTime, so I tried that and it played, but the video was green and the audio was all scratchy and muffled. So, my husband converted the video file to a MP4 and we tried to play again and the video was fine in BOTH Windows Media and QuickTime, but the audio was awful. Then we tried multiple converters and nothing worked. When I play the video on my phone the audio is completely (General)