A transcription service is a business which converts speech (either live or recorded) into a written or electronic text document. Transcription services are often provided for business, legal, or medical purposes. The most common type of transcription is from a spoken-language source into text such as a computer file suitable for printing as a document such as a report.
Visual voicemail functionality is the visual element in a voicemail application that allows text to be transcribed and displayed on the phone -- or more simply, message headers, or envelopes, are displayed textually in a list. Options often include push to email and SMS. It's been around in various forms since Apple's iPhone kick-started smartphone user interfaces into the 21st century.
Kerio Technologies has updated its Operator open source telephony software with a bevy of features that make it more attractive to sales and collaboration teams at a fraction of the cost of proprietary networks.
The march toward IT and voice convergence has left many a VAR by the roadside, unable to deal with the complexities of managing a voice network.
For a long time I used Google Voice for voicemail only (even though I had a phone number assigned for the account). At that time I had conditional call forwarding on my cell phone setup to forward to Google Voice, had my cell phone listed as a forwarding number, and Google Voice set to send calls made to my cell phone directly to voicemail.