ZDNet: "1. Reference Desk--
Reference Desk is good for students or anyone who needs to research information. It installs DeeperWeb, which navigates through Google search results using tag-cloud techniques"
on 07/18/2010 – Made popular on 07/18/2010
LinuxPlanet: "It is pretty much impossible to manage a help desk without some kind of help desk tracking system. Eric Geier rounds a sampling of five of the best Free/Open source help desk software systems."