Telstra's mobile customer satisfaction plummets

Internode has retained its lead position for customer satisfaction in Roy Morgan Research's latest ISP customer satisfaction survey; dodo has improved significantly, and 3 and Vodafone continue to decline.

The latest Roy Morgan mobile service customer satisfaction survey puts Virgin Mobile in the lead. VHA disagrees. I don't.

Igor Sarenac, vice president, communications worldwide for outsourced call centre operator, Convergys contends that the industry, globally is moving away from measuring - and trying to increase - customer satisfaction as a key metric of customer service performance towards trying to reduce customer effort.

For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now.

Microsoft’s Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave Reasearch.

Apple’s iOS 6 doesn’t appear to be doing the company any favors when it comes to user satisfaction, according to a new poll conducted by mobile customer research firm On Device. The survey of just under 16,000 iPhone owners in the U.S. found that compared to iOS 5, those with iOS 6 were slightly less satisfied with their devices.

Telstra came out on top in a mobile phone customer survey conducted by the well-regarded JD Power and Associates organisation.

Telstra has reported mobile customer adds of close to one million and fixed broadband customer adds of 140,000 but the cost of getting them has contributed to a net profit plunge 36.0 percent.

Telstra has released a range of mobile plans saying they "follow the creation last month of Telstra Digital, a new business unit to expand expand Telstra's online self-service offerings."Telstra announced in February that it would create a new online customer service unit within Telstra Consumer that will "design and operate online self-service platforms that give customers the option of performin