Written by: Peter Dinham | Published in: MarketThe customer service battle lines have been drawn for some time now as Australia’s major telcos fight for the hearts and minds of their customers and potential new customers, and it seems Optus’ has earned some early customer service bragging rights over its major competitors, Telstra and Vodafone, and the rest of the increasingly competitive telecomm
Dublin based NewBay has revealed itself as the company whose technology supports Telstra's recently launched mobile social networking service, Tribe, that provides Telstra mobile customers with unmetered access to popular social networking sites Facebook, Twitter and MySpace
Written by: Peter Dinham | Published in: MarketOptus has launched a bundle of offerings for its 4G prepaid customers aimed at encouraging them to make greater use of social networks like Facebook, Twitter, MySpace, eBay, Foursquare and LinkedIn.
Telstra has released a range of mobile plans saying they "follow the creation last month of Telstra Digital, a new business unit to expand expand Telstra's online self-service offerings."Telstra announced in February that it would create a new online customer service unit within Telstra Consumer that will "design and operate online self-service platforms that give customers the option of performin
Moxie Software has announced the ability for customers to tap into the Facebook social graph to determine the best time to engage with people on a brand’s Facebook page.
Moxie is a customer facing and internal collaboration service that provides a knowledge engine that defines profiles and business rules.
Unmetric, a company that scores the social presence of brands, has launched a new tool called SatisfactionMetrics, which offers details about how companies handle customer service on Twitter and Facebook
One of the new modules looks at a brand’s replies to customer tweets then breaks them down into five common responses — apologies, prompting customers to send direct messages, prompting cust
Written by: Stephen Withers | Published in: Core DumpMobile carriers have made a big deal about offering unmetered access to social networking sites such as Facebook and Twitter, but that seems to be going the way of the 'unlimited' downloads offered by Optus when it launched its Optus@Home cable internet service.
Written by: Peter Dinham | Published in: Cloud ComputingCloud computing service provider, Ninefold has today launched its Zone 2 Availability Zone out of beta for cloud customers looking to use multiple zones in their cloud environments, while also announcing it has won its first multi-zone customer.
Written by: Peter Dinham | Published in: MarketOptus has jumped in quickly, just ahead of the new consumer Telecommunications Protection Code coming into effect tomorrow, by launching its new usage alert service which will give customers greater transparency in managing spending on their mobile accounts.
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