Telstra One xl download problems

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http://forum.xda-developers.com – Hi all. I've had a search but can't find much on this. A friend has a bog stock Telstra one xl running stock jb. The data connection works fine except written she's trying actually download a file like a pdf attached to an email or an app from the market. When the download starts, the phone switches to hspa mode, as you would expect and then the download pauses before and data is downloaded and the phone switches back to 3g mode. The download never resumes. It works fine on wifi. I've tried force closing the download and google play apps as well as clearing their data and cache. I've reset t (HowTos)