Sync existing phone contacts with google contacts

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http://androidforums.com – Hello, I'm trying to help my aunt who's bought a new Samsung Ace to sync her existing contacts (some on sim card, some on phone memory) to her new google account. Correct me if I'm wrong, but I seem to be unable to change the contact group (sim, phone or google.com account) once the contact exists, just right when creating the contact. Using Samsung Kies on her laptop, I saved her contacts to a CSV file that I tried to import to google contacts online. Google doesn't seem to recognize the contacts, as it creates many empty contacts named "unknown" instead of the names, numbers and (General)