support suit similar software

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http://www.linuxquestions.org – hello every body I am looking for a similar software for support suit under linux this software is for ticketing in server seller management of users and staffs. Is there any free software better than that under linux or is there any useful application that can joint with it for ticket pop ups (I mean when a new ticket arrive, that application pop it up on the monitor and it does not need any busy wait act of the user) like gmail notifier. Thanks for any help. (HowTos)