Support Rezound sound volume keeps shutting off.

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http://androidforums.com – When I go to the sound app to check the volume, the adjustment slide for ringtones snf notifications has been set to off position. Every time I check the volume this is turned off and I have missed many incoming calls.This doesn't happen for the slide dealing with music/games and alarms Can't figure out how to fix it.:confused: Very frustrating.Help! (General)