Support Error Code 1233

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http://androidforums.com – I ran the update to 4.04 and have the ringtone issue so I have been manually checking for the HTC update that fixes the bug but it is not available. I tried to update the PRL, Profile and Firmware but I get error code 1233. I am guessing that this is also stopping me from receiving the fix from HTC but I am not sure. I have done the power button simulated battery pull with no impact. Sprint wants to monkey around in my phone but I would rather get the solution here. A quick search shows that the error code is related to rooted devices but mine is stock. Any thoughts? Do I see a factory re (General)