Support Cant use internet with the 3/4g

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http://androidforums.com – i have had this problem ever since i paid for my next month of virgin mobile. i can send texts and call people but i cant use the the internet when i am not connected to my home wifi. when i am disconected from my home wifi i have signal bars and i can talk just fine but no web pages will load. i have had this problem with the moto triumph also. vm has not responded yet anyone know how to fix this edit: on my old phone they told me some steps on how to do it but it wont work any more this was the process for the motorola triumph but it is not working. it let me dial the num (General)