Support Can't update to ICS - sticks on 0%

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http://androidforums.com – I have been trying to update my girlfriends Galaxy S2 to ICS, which has been available for ages, she's just never got around to updating. I tried it the other day through Kies, and all seemed to be going well until the stage when it says "Downloading" on the phone, along with the green Android man - on Kies on the PC there was a progress bar but it was just sat at 0%. I waited half an hour, then an hour, probably 2 hours in the end - still 0%. So I finally had to accept that it wasn't going to work and I used the reset key combo on the phone. Thankfully it restarted and 2.3 and (General)