Support Bought wife Razr HD, having problems

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http://androidforums.com – Hi all, need some help. I picked up a Razr HD for my wife from VZW yesterday. I took it home, charged it up and decided to call and get it activated. The phone would not power on. I had to use the volume down/power button method to get it to power on. Once it was activated, i spent some time getting it set up for her and loading apps that she had on her old phone and wearing down the battery in the process. She plugged it in to charge, went to bed and this AM. It would not power on normally, but only with the volume down/power button combo. what's the deal? any ideas? should i swap i (General)