Social network customer service specialist Lithium moves into Australia

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http://www.itwire.com – Lithium Technologies, a supplier of 'Social Customer Experience' technology to all three Australian mobile operators, has established a direct presence in Australia with the opening of an office in Sydney. {loadposition stuart}The move follow the recent opening of its regional Asia-Pacific headquarters in Singapore.According to Lithium, its Social Customer Suite "enables companies to meet the challenges of increasing consumer expectations and rapidly rising service costs. Along with reducing customer service costs, Lithium's solutions allow brands to increase conversion rates by up to 25 perc (IT news)