Written by: Stephen Withers | Published in: PeopleUnified communications provider Interactive Intelligence has appointed Cedomir Smokovic to the new role of technical account manager.
Written by: Stephen Withers | Published in: DealsUnified communications provider Interactive Intelligence has acquired Bay Bridge Decision Technologies, a supplier of contact centre forecasting, capacity planning and strategic analysis technology.
The all-cash transaction was for an undisclosed amount.
Bay Bridge Decision Technologies (BBDT) developed software to help contact centres optimise arr
Written by: Stephen Withers | Published in: EnterpriseJust about every business of significant size seems to want a mobile app. But what if was easy to provide deep integration with the contact centre? Would cross-platform compatibility be a bonus? That's what Interactive Intelligence is promising.
Unified IP communications provider, Interactive Intelligence, has launched new, purpose-built training facilities in North Sydney enabling the company’s partners and customers to participate in a range of certification courses.
Featured | Written by: Peter Dinham | Published in: MarketGlobal ICT software and services group, Interactive Intelligence, has partnered with Australian enterprise software solutions provider, TechnologyOne to deliver a combined unified IP business communications and customer relationship management solution to Australian and New Zealand public sector organisations.