A new Microsoft-backed research study discovered that SMBs lose $24 billion in productivity annually by assigning non-technical personnel to manage their IT environments.
IBM (NYSE: IBM) is offering its SMB resellers an avenue to offer to their customers single-source technical support services provided by the vendor.
In extending its Managed Vendor Support Services (MVSS) to SMBs, IBM’s thinking is to make the overall pie for its technical support services that much bigger by including the customers of those organizations.
IBM’s (NYSE: IBM) IT strategy for 2013 revolves around some familiar themes–SMBs, the cloud, big data and analytics, security and data protection—along with a relative newcomer—MSPs. Ed Abrams, IBM vice president of strategy for SMBs, in an interview, detailed some areas the vendor is yellow marker highlighting for 2013.
Here’s how IBM sees the IT landscape evolving throughout 2013.
As a Sprint corporate customer I'm referred to as "preferred," which basically translates to "preferred because I give them increasing amounts of money." Anyway, it gets me a phone upgrade annually, rather than the non-preferred biannual deal. The only problem with an annually replaced gadget is you have to figure out how to use it annually too.
IBM (NYSE: IBM) Global Financing is making $4 billion in credit available to channel partners worldwide, in particular to stimulate sales of its cloud, analytics and PureSystems technology while easing the path to apply and secure financing with a new mobile app.
IBM’s $4 million financing commitment follows a similar, albeit smaller $1 billion effort last year aimed at SMBs, an initiative the ven