A new Microsoft-backed research study discovered that SMBs lose $24 billion in productivity annually by assigning non-technical personnel to manage their IT environments.
IBM (NYSE: IBM) is offering its SMB resellers an avenue to offer to their customers single-source technical support services provided by the vendor.
In extending its Managed Vendor Support Services (MVSS) to SMBs, IBM’s thinking is to make the overall pie for its technical support services that much bigger by including the customers of those organizations.
IBM’s (NYSE: IBM) IT strategy for 2013 revolves around some familiar themes–SMBs, the cloud, big data and analytics, security and data protection—along with a relative newcomer—MSPs. Ed Abrams, IBM vice president of strategy for SMBs, in an interview, detailed some areas the vendor is yellow marker highlighting for 2013.
Here’s how IBM sees the IT landscape evolving throughout 2013.
A recent MeriTalk report shows the higher education (HED) cloud market is now $4.4 billion, with 19 percent, or $4 billion, of overall HED IT spending done outside central IT. And while overall spending has increased for educational institutions, HED IT pros estimate that 18 percent of their current IT systems are redundant, resulting in U.S.
As a Sprint corporate customer I'm referred to as "preferred," which basically translates to "preferred because I give them increasing amounts of money." Anyway, it gets me a phone upgrade annually, rather than the non-preferred biannual deal. The only problem with an annually replaced gadget is you have to figure out how to use it annually too.