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Service issues

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http://androidforums.com – I like my phone, I like my plan, but this is getting annoying. Scenario- new refill card in my prepaid account a few days ago. There's more than enough money to cover the new month starting today. Issue one- the my account changed from charge date of 2-1-2013 to 2-2 and then BACK. Next, my service appears to be shut off as of a few hours ago despite the above. A call to customer service offered the "we're upgrading, you'll be good in two hours" line. Both issues have happened before. Has this happened to anyone else? (General)