Customer communications solutions company, Salmat has launched a suite of speech recognition and voice biometric solutions designed specifically for mid-market companies who want to enhance their customer service, improve operational efficiency, reinforce client privacy and bolster overall security.
Written by: Beverley Head | Published in: Cloud ServicesIBM is now offering access to its SmartCloud Enterprise+ cloud service out of a data centre in NSW, ratcheting up competition among the slew of other local cloud service providers including major players such as Fujitsu, HP, Telstra and CSC.
Written by: Beverley Head | Published in: StrategyUK based Thunderhead, which supplies systems to manage all forms of communications, including social network interactions, between enterprises and their customers is planning on launching a cloud version of its system later this year, and is contemplating hosting a data centre in Australia.
Written by: Beverley Head | Published in: Cloud ComputingFujitsu is spending “tens of $millions” upgrading its Malaga data centre in order to offer Western Australian prospects a locally based instance of its cloud services, and also provide clients around Australia with access to a second geographically remote instance of the local cloud in order to reduce risk.
Written by: Stuart Corner | Published in: TechnologyTelstra has launched a hosted contact centre service using technology from market leader Genesys. Meanwhile, its international arm is offering -outside Australia a cloud-based contact centre service using technology from Australian company IPscape in which Telstra is an investor.
Written by: Beverley Head | Published in: NetworkingAgriculture giant Elders has signed with cloud ERP specialist NetSuite to provide the computing smarts for its new online venture Agsure, which will sell into the $4 billion plus farm supplies market.
Cloud contact centre provider Global Speech Networks has added SAP Business Communications Management to its portfolio.
Written by: Beverley Head | Published in: Cloud ServicesME Bank, which is a third of the way through a four year technology transformation including an overhaul of its core banking system, has settled on a Cisco/NetApp FlexPod solution running VMware as the platform for developing a private internal cloud.
Written by: Beverley Head | Published in: Cloud ServicesAny lingering scepticism about cloud computing has evaporated with almost six out of ten local organisations now using cloud services in some form or another, and almost two out of three organisations recognising that to ignore cloud services is to risk competitive disadvantage.
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