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Request Tracker 4: Ticket Escalation

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http://serverfault.com – I am running Request Tracker 4 on a Debian Squeeze Server. I have to implement a priority escalation. Actually escalation is not the right term for this since the the ticket priority should be set linear via rt-crontool (or any other tool that can be run via a cronjob) dependent on the time that has been passed between the „Started“ and „Due“ to a number between 0 (starting priority) and the „Final Priority“ (eg. 100) while the value of the „Final Priority“ should be reached exactly the moment the „Due“-Date is passed. This already implies that the search condition shoul (HowTos)