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Regarding LG Repair...QUESTION

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http://forums.androidcentral.com – So I dropped my phone and unfortunately it shattered. Just the the screen, back glass was fine. Lcd worked fine, could see everything clearly except the touch screen doesn't work. Welll I sent it in to get it repaired. After a couple days they send me an email with how much it will cost, what they're replacing, etc. https://www.box.com/s/p8z75wh0abbsq34guo9f Anyways, in the picture it shows what's wrong...and it says "TW" I contacted LG personally and they said that it's just a software related issue (But I just dropped my phone) and that only the repairer can tell me exactly (HowTos)