Quota & user back question

view full story

http://forums.cpanel.net – Title should have been "Quota & user backup question" :o I've got a question about specifics on quotas. Here's the situation: I've a user that uses about 13GB of diskspace and has a quota of 25GB. When he runs a backup it pushes him up to about 23GB and the ownership of the backup file is set to root.wheel and they subsequently can't download it. The observation: When the quota rises above 80%(?) the backup ownership changes to root. Question: Is there a work around besides my involvement changing the ownership & the quota (temporarily) or changing their quota permanentl (HowTos)