QPST error

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http://forum.xda-developers.com – have photon Q trying to access it using QPST or DFS tool. i did put it in to diag mode, downloaded Motorola USB 4.7.1 drivers but still do not see it being assign a com port under device manager / ports. any one can help as to what is needed. thanks Jc :eek: (HowTos)