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Problems connecting to Exchange email server

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http://forums.androidcentral.com – I have a co-worker who suddenly can not connect to her Exchange account via her phone. It mysteriously stopped syncing emails on Dec. 5, and since then the phone can not connect to the server. Error message reported is "Unable to connect to server." I even completely deleted the Exchange account from the phone and attempted to re-add it, but adding a new account failed with the same error message. The weird thing is that the account worked perfectly fine before Dec. 5, and we can't think of anything that changed on the phone or on the server at that time. Meanwhile, other Android (HowTos)