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Optus’ web chat gets ACOMM tick of approval

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http://www.itwire.com – Written by: Peter Dinham | Published in: MarketThe customer service battle lines have been drawn for some time now as Australia’s major telcos fight for the hearts and minds of their customers and potential new customers, and it seems Optus’ has earned some early customer service bragging rights over its major competitors, Telstra and Vodafone, and the rest of the increasingly competitive telecommunicatins industry. (IT news)