In Australia retailers are facing tough times as consumers keep their money in their pockets, and with new challenges posed for traditional ‘bricks and mortar’ retailers by the dramatic shift to purchasing by consumers of all manner of goods and services from overseas, online retailers. But some tips for using technology to help are at hand.
In Australia retailers are facing tough times as consumers keep their money in their pockets, and with new challenges posed for traditional ‘bricks and mortar’ retailers by the dramatic shift to purchasing by consumers of all manner of goods and services from overseas, online retailers.
Australian shoppers, who surf the web, are asking for integration of online and in-store services, while accusing retailers of having been too slow to react to the Internet, a study reports.
ShopRunner, a company that offers two-day shipping across a network of retailers, is debuting a new service today, PickupPoints, which allows consumers to receive packages from purchases made online at local stores in their area.
The company’s service offers an Amazon Prime-like unlimited, free two-day shipping service from a number of online retailers with no minimum order size.
PayPal is announcing today that seven new national retailers are using its in-store payments technology. Previously, PayPal had made a commitment to sign-up a total of 20 large national retailers by the end of 2012, and the company now has 23 retailers signed up to implement the eBay-owned company’s technology.
Australian retailers will invest increasing resources into staffing, supply chain and marketing their online businesses in the next three years to compete with global businesses, according to the findings of the Australian Interactive Media Industry Association's (AIMIA) Online Retailing Insights research study.
PayPal has appointed a new head of its Australian merchant services division, on the back of what the company says is ten-fold growth in the market and half of the top 100 Australian online retailers offering PayPal as a payment option.
Australians have taken to online shopping with gusto, with their spending on goods and services over the net likely to exceed $13.6 billion this year alone. More and more of the money is going to overseas online retailers at the expense of local online and ‘brick and mortar’ retailers.
For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now.
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