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Online Backup Solutions Need to be Customer-Focused

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http://www.thevarguy.com – A cornerstone service for most MSPs and VARs is their online backup solution. It is the aspect of a data center an end user is most willing to part with and a service in which the MSP/VAR can demonstrate clear added value. The problem is, the bar for backup and recovery is constantly being raised, yet it’s an offering some businesses—and even channel partners—have become complacent about because it’s always running in the background. Many backup software solutions aiming for MSP mindshare are focused on all the specialization they have done for the MSP. Software branding, centralized r (IT news)