NewVoiceMedia Takes $20M Led By Highland Capital, MMC To Build Contact Centers In The Clouds

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http://techcrunch.com – NewVoiceMedia, an enterprise startup riding the wave of cloud-based services, has raised $20 million for its business of contact center solutions, which currently serves 8,000 agents in 30 countries. The Series B round was led by Highland Capital Partners and MMC, with participation from existing investors Eden Ventures and Notion Capital, and brings the total funding for NVM to $26.3 million. NVM’s CEO Jonathan Gale says that the new investment will be used to help the UK-based company expand further into the U.S., as well as product development in workforce optimization and multi-chann (IT news)