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newbee i can't create new account

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http://forums.cpanel.net – i am a newbee on enkompass and i have a problem i just set up my enkompass i want to create account but i couldn't it says Failed to create the new account: name upload, domain upload.alaalm.com. Method 'CreateAccount' from contract 'IServerAdministratorService' failed. Some or all identity references could not be translated. i saw the same error in the forum so i think you know how to solve here: http://forums.cpanel.net/f205/applic...or-158877.html (HowTos)