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Locked Out Of Smart Phone!

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http://androidforums.com – Hi guys, hoping you can help. I have done a lot of searching on the old interweb and ended up here: http://androidforums.com/orange-san-francisco-2-zte-blade-2/475513-how-h... My two sons have been fiddling with my wife's Ace 2 and locked her out. Now, here's where I'm flummoxed: We have the username & password that gets us access to her Gmail account on the PC or laptop, but these details steadfastly refuse her access to the SP. I have tried various work-arounds, like "null" as the password and omitting the "@gmail.com" and ringing the handset and f (General)