Lithium Acquires Social CRM Application For Call Centers, Social Dynamx

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http://techcrunch.com – Social CRM company Lithium Technologies has acquired fellow customer care application Social Dynamx. The financial terms of the deal were not disclosed. Social Dynamx’s platform is designed for large enterprises and customer call centers to identify, prioritize and manage millions of one-to-one social conversations on blogs, social networks and more in real-time. Lithium Technologies was founded in 2001 and focuses on a broad range of social CRM solutions. Lithium previously acquired brand tracking application Scout Labs. Lithium says the combined offering with Social Dynamx will be avai (IT news)