introducing myself

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http://androidforums.com – My name is Bud, I'm brand new to site. I actually know very little about rooting a phone but I have been busy reading links and trying to get things figured out. My girlfriend has a rooted LG Optimus M690 I bought from ebay. She tried to do reset it to factory, I think, using the reset that is on the phone. The phone still has superuser installed, titanium back up, and root explorer. I am not if sure of any other apps, such as rom manager and so on were erased by this reset, the ear speaker no longer works when a call is made you cannot hear the person talking. There was a green Android on (General)