Interactive Intelligence acquires forecasting technology provider

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http://www.itwire.com – Written by: Stephen Withers | Published in: DealsUnified communications provider Interactive Intelligence has acquired Bay Bridge Decision Technologies, a supplier of contact centre forecasting, capacity planning and strategic analysis technology. The all-cash transaction was for an undisclosed amount. Bay Bridge Decision Technologies (BBDT) developed software to help contact centres optimise arrange for the right number of agents to be available at the right time and place. "This acquisition enables us to bridge the gap between our basic workforce management features, and the advanced foreca (IT news)