Despite all Telstra's claims to be customer focussed the latest Roy Morgan survey shows it lagging all other mobile operators in customer satisfaction by an ever-increasing margin.
Internode has retained its lead position for customer satisfaction in Roy Morgan Research's latest ISP customer satisfaction survey; dodo has improved significantly, and 3 and Vodafone continue to decline.
I just had an online chat with virgin mobile customer service and they confirmed that the Samsung galaxy s2 and HTC one x coming to virgin mobile usa for the holiday season! I finally can upgrade my Motorola triumph :D
Igor Sarenac, vice president, communications worldwide for outsourced call centre operator, Convergys contends that the industry, globally is moving away from measuring - and trying to increase - customer satisfaction as a key metric of customer service performance towards trying to reduce customer effort.
For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now.
Apple’s iOS 6 doesn’t appear to be doing the company any favors when it comes to user satisfaction, according to a new poll conducted by mobile customer research firm On Device. The survey of just under 16,000 iPhone owners in the U.S. found that compared to iOS 5, those with iOS 6 were slightly less satisfied with their devices.
I thought this was good to post...
While I'm having no Data (see my posts if you'd like) with the Virgin/Sprint outage from April 11th here in Mesa/Phoenix, AZ I thought this was interesting to tell that I'm getting dropped calls ONLY when I call sprint/Boost mobile/Virgin mobile stores and the famous Virgin Mobile customer service phone number...
Salesforce.com is launching Service Cloud Mobile, a package of four new features, including mobile co-browsing, in-line community support for game apps and a mobile chat capability.
Just got this email:
"Hi Dr. Lipschitz,
It's not every day that a customer like you comes along. So as a token of our appreciation, we wanted to give you a little something special back...a full month of service on us!
That's right - we covered your monthly charge, no strings attached. It's our way of saying thanks for being a Virgin Mobile customer.
Sound too good to be true? Nah.
Email this page
