Internode has retained its lead position for customer satisfaction in Roy Morgan Research's latest ISP customer satisfaction survey; dodo has improved significantly, and 3 and Vodafone continue to decline.
I just had an online chat with virgin mobile customer service and they confirmed that the Samsung galaxy s2 and HTC one x coming to virgin mobile usa for the holiday season! I finally can upgrade my Motorola triumph :D
Igor Sarenac, vice president, communications worldwide for outsourced call centre operator, Convergys contends that the industry, globally is moving away from measuring - and trying to increase - customer satisfaction as a key metric of customer service performance towards trying to reduce customer effort.
For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now.
Apple’s iOS 6 doesn’t appear to be doing the company any favors when it comes to user satisfaction, according to a new poll conducted by mobile customer research firm On Device. The survey of just under 16,000 iPhone owners in the U.S. found that compared to iOS 5, those with iOS 6 were slightly less satisfied with their devices.
While I'm having no Data (see my posts if you'd like) with the Virgin/Sprint outage from April 11th here in Mesa/Phoenix, AZ I thought this was interesting to tell that I'm getting dropped calls ONLY when I call sprint/Boost mobile/Virgin mobile stores and the famous Virgin Mobile customer service phone number...
Microsoft’s Windows Phone 7 might not be making a big splash when it comes to sales, but when it comes to customer satisfaction, customers are very happy with the platform, according to ChangeWave Reasearch.