Implementing a callcenter with client profiles

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http://serverfault.com – I am involved in a big project with an opening of a call center for a company that I work in. The situation is the following: I have to implement a call center for customer care for the company's services in order to improve the company's services. Everything until here is ok, I have an Elastix distribution (VOIP) running Asterisk which is already configured and it works just fine, no problem so far. Here is the tricky part: When a customer calls for a problem, the agent cand already see the customer's profile on his screen, even before answering to the customer (the customer will be automati (HowTos)