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How normal are remote connection faults and what do they mean?

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http://serverfault.com – Quick background: I have been having a lot of connection issues with my home network. I finally got my ISP to understand and after them checking some of the problems outside of my home I've gone from 5 timeouts an hour to at most 1. Some of these timeouts were causing my connection to drop 100% long enough for any live connection to fully disconnect. Explanation: Today I was monitoring my connection (via pings to my first hop) and my connection dropped for every computer on the network at the same exact time for about 10 seconds. While every service running on our PCs and pings to Google stop (HowTos)