Help please

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http://forum.xda-developers.com – My mom just got the Nexus. I went to set everything up for her. I have 2 issues. 1. I updated the firmware from 4.0.2 to 4.04. It went smooth. When I went to set a voicemail icon on her home screen, the phone does not have it. I looked at the apps and its not there. 2. After the update when I try to set a widget on the homescreen I get Due to limitations of android framework you cannot add widgets from the draw without root access. I did not try to root this phone, unlock this phone, or add as rom. Thanks for the help guys (HowTos)