Written by: Peter Dinham | Published in: Cloud ServicesEmerging global provider of cloud-based customer service software, Zendesk, has established an Australian Development Centre in Victoria, paving the way for 20 new highly skilled development jobs, with the new centre to be the hub for the company’s further development of cloud technologies.
Written by: Beverley Head | Published in: StrategyListed communications business Salmat has launched a cloud based contact centre solution offering a locally developed voice biometric authentication system as an optional add-on.
Written by: Stuart Corner | Published in: Cloud ServicesSydney-based IPscape, a provider of cloud-based call centre services, has set its sights on becoming a global player backed by Telstra which took a 31.3 percent stake in the company in June.
Communications Australia - a systems integrator specialising in unified communications and contact centres - has become a channel partner of hosted contact centre systems provider, Interactive Intelligence, and has developed technology designed to gather and analyse information from a variety of social networks to provide meaningful information to contact centre operatives.
ShoreTel (NASDAQ: SHOR) has officially rebranded its cloud solutions portfolio to ShoreTel Sky, some seven months after buying M5 Networks for $160 million, a deal that enabled the communications provider to offer on-premise and hosted unified communications (UC) services.
Featured | Written by: Stuart Corner | Published in: Cloud ServicesCompetition in the Australian market for cloud-based contact centre services is set to intensify with local player, Engage, to be acquired by US-based LivePerson, a $US157m per year company with over 8000 customers including IBM. HP and Microsoft.
Solution provider Dimension Data has added Cisco’s (CSCO) Hosted Collaboration Solution (HCS) to its lineup of cloud-based unified communications (UC) services, in a move the company said fleshes out its portfolio of public, private and hybrid cloud services and sparks its strategy to help customers migrate to the cloud.
Written by: Peter Dinham | Published in: Cloud ServicesThe New Zealand Police Department has selected NZ-based global fleet management solutions provider, Imarda, as its preferred supplier of a cloud GPS vehicle tracking system for its fleet of vehicles across the country.