GoldMine goes social

Ask Jon Ferrara what he thinks of today’s CRM software, and he’ll tell you, patently, that it sucks. Ferrara is the co-founder and former CEO of GoldMine, one of the pioneers of customer relationship management and salesforce automation software in the 1990s.

Written by: Stephen Withers | Published in: TechnologyThe latest MYOB Business Monitor report reveals "a significant decline" in SMEs' online business activity despite a increase in the incidence of web sites.

MYOB's regular survey of SMEs has found that while the number of businesses with a web site has risen slightly from 36% in March to 38% in June, other types of online business activity has

Featured | Written by: Stephen Withers | Published in: TechnologyAustralians aren't as keen on social media in the workplace as some people would have you think, a new survey suggests.

Written by: Stephen Withers | Published in: SaaSSalesforce Communities brings private social networking to Salesforce.com users.

Written by: Stephen Withers | Published in: SaaSManageEngine's ITPulse brings a social networking style user interface to IT service management.

Featured | Written by: Stephen Withers | Published in: Listed TechGoogle has acquired social media marketing company Wildfire Interactive,

Written by: Stephen Withers | Published in: TechnologyA new version of ManageEngine's ITPulse private social networking system for IT support teams accommodates multiple domains.

Written by: Stephen Withers | Published in: Home ITAVG's MultiMi aims to provide a single interface to multiple social media services, much as multi-protocol instant messaging applications such as Adium can connect simultaneously to multiple IM services.

Written by: Stephen Withers | Published in: TechnologyThe latest update to Parallels Desktop is of particular interest to those running Windows 8 in a virtual machine.