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General S3 Casing Crack

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http://androidforums.com – Hi A crack has appeared on the outer casing of my S3, after about 3 months of use. It hasn't be dropped or mishandled - I have no idea how it got there, however I have seen similar problems around the web ( it's identical to this Galaxy S3 casing issues plague the smartphone, Samsung to repair affected units ) I emailed samsung, and got a reply suggesting I upgrade the firmware on my phone, as this should solve the problem. Do they even read emails? Any ideas on what I should do next? (General)