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Gen-i wins five year Comm Bank contact centre contract

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http://www.itwire.com – Written by: Stuart CornerThe Commonwealth Bank has awarded Telecom NZ subsidiary Gen-i a five year contract for the provision of contact centre services, following a competitive tender. {loadposition stuart}According to Gen-i its Genesys-based call centre platform handles over 100 million calls a year and intelligently routes calls to over 1,500 agent representatives."Gen-i is assisting the Bank to move away from premise-based PBXs and call management systems toward a SIP-enabled, cloud based, intelligent call management solution," said Gen-i Australia managing director, Paul Wilson.Quentin B (IT news)