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First-class help desk solution? [closed]

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http://serverfault.com – A help desk, for larger companies is a place for centralized help within an enterprise to help the users of their products and services.Therefore,to find the solution that best fits your business requirements, it is important to research, examine, and compare help desk software. As far as I know,Hesk is an free helpdesk software with some limited features while h2desk can provide the hosted solution. But for my small business,i just need a web based help desk software which can provide ticket management and knowledge base faq. We need unlimited staff support. Maybe a freeware help desk softw (HowTos)

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Submitted by u85500 on 10/09/2012

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A text file has contents something like

chair table pen desk

Now i want it to be changed and stored in a variable say var as below

('chair','chair'),('table','table'),('pen','pen'),('desk','desk')

is it possible?

EDIT Jofel's anser gave following error

$ sed ':a;N;$!ba;s/\n/,/g;s/\w*/(''&'',''&'')/g' -i csclm.txt sed: The label :a;N;$!ba;s/\n/,/g;s/\w*/(&,&)/g is greater tha

Hi all,

I have a file that looks like this:

uid=bessemsj version: 1 dn: cn=Desk SpecialAdminDesk, ou=Desks, dc=DSS,c=nl,o=Vodafone dn: cn=DSS Advisors, ou=Groups, dc=DSS,c=nl,o=Vodafone dn: cn=DSS Dispatcher,ou=Groups,dc=DSS,c=nl,o=Vodafone dn: cn=Desk Retention Desk,ou=Desks, dc=DSS,c=nl,o=Vodafone uid=nijss version: 1 dn: cn=Desk SpecialAdminDesk, ou=Desks, dc=DSS,c=nl,o=Vodafone