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Firefly: Screen Sharing For Customer Service And Competition To Salesforce.com’s GoInstant

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http://techcrunch.com – Firefly is a new browser-sharing service that has striking similarities to GoInstant, the company that Salesforce.com acquired earlier this year for $70 million. Like GoInstant,  Firefly has found a way to break through the complications of software-based web conferencing with a service that allows the sharing of web pages without any plug-in needed. I was impressed with the GoInstant sale, as it represented the start of a sea change coming to the customer service market. Companies increasingly need ways to quickly share web pages between customer service agents and customers. Firefly look (IT news)