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files with permission problems

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linux-howto

http://www.linuxquestions.org – I see two sets of file permissions on a dir of files depending on user and file system. 1- seems normal. 2- has all question marks if I am root or user on a non-server machine, or user on the server, I see this: ????????? ? ? ? ? ? documents-export-2012-12-05.zip ?????????? ? ? ? ? ? documents-export-2013-04-09.zip but if I am root on the server I see: -rw-rw-rw-. 1 john biggroup 3405783 Dec 5 2012 documents-export-2012-12-05.zip -rw-rw-rw-. 1 john biggroup 3517302 Apr 9 07:02 documents-export-2013-04-09.zip: any suggestions? (HowTos)