Email Functionality missing.

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http://www.linuxquestions.org – Because of a client request I've been looking for an email functionality that personally I haven't seen; if someone has an idea on how to accomplish this without having to program it's own software to do this, please let me know. The situation is the following: It's a store that uses emails to receive quotes requests, now they have a sales email account for this that all sales persons have access to. What they want to do is when the email has been received by one of the salespersons to let it inform the rest of the sales people that the first salesperson to respond has been the pe (HowTos)