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Does others than NetApp offer NetApp support?

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http://serverfault.com – HP and IBM offer to give support to the competitors products for a lower price. My situation is that the 16TB NetApp we have is fine, but the contract is about to expire and renewing a support contract on old hardware is exceeding expensive compared to that we pay now. We don't need the highest level of support. So I am wondering, if there are similar wars/offerings in the storage area, where other offers to give NetApp support? (HowTos)